Frequently Asked Questions

Gift Hampers Singapore treats every customer as an individual. We respect the fact that every customer has unique needs and may have different questions and concerns. On this page we have answered some of the common questions that we receive. However, if there are any areas that we have not covered, please contact our Customer Services Hotline on +65 6280 2212, they will be happy to help.

 

Q: What currency does Gift Hampers Singapore use?

A: All of the prices displayed on Gift Hampers Singapore are in Singapore dollars unless stated otherwise.

 

Q: What happens if I hold a credit card that is not accepted by Gift Hampers Singapore, how can I pay?

A: If your credit card is not mentioned in our list of accepted payment methods and you do not have a PayPal account, please contact our Customer Service Team on +65 6280 2212 or email hello@gifthampers.com.sg. Our representatives will be happy to assist you to purchase goods using an alternative payment method.

 

Q: Is the information I provide to Gift Hampers Singapore during the purchase process secure?

A: All of the information that you send to us during the purchase process is encrypted. Our site uses reCAPTCHA to protect against automated access to our information and any user who attempts to view data will be presented with encrypted data that is beyond recognition. 

 

Q: How can I cancel an order that has been placed on Gift Hampers Singapore?

A: If you wish to cancel an order that contains any fruits, food, beverages and other perishable items, you must do so at least 48 hours prior to the requested delivery time. If your request to cancel an order is received less than 48 hours prior to the proposed delivery, you will be charged S$18 to cover our administrative costs. In the event that fruit, food, beverages, other products, packaging material and any other items have already been purchased, the order cannot be cancelled and you will be required to pay the full value of the original order.

If you wish to cancel any non-perishable purchases, you must do so at least 24 hours in advance of the proposed delivery time. Cancellations received less than 24 hours of the delivery time, refund will be provided less delivery charges.

 

To cancel an order, you should call the Customer Services hotline on +65 6280 2212 or email: hello@giftsomething.com.sg, providing details of the order number.

 

Q: Are you able to deliver during specific delivery times?

A: If you do not require same-day delivery of products, you can select your preferred delivery time. However, 24 hours’ advanced notice is required. If the requested gift must be delivered within a specific period of time or within a narrow timeframe, you should contact Customer Support on +65 6280 2212 at least 24 hours in advance of the proposed delivery. In the event that traffic conditions or any other accidents delay delivery, one of our customer service representatives will contact you. If specific delivery times or locations require an additional transportation fee, this will be billed to you. For any delivery enquiries, please contact our Customer Service Hotline on +65 6280 2212.

 

Q: Do you offer same-day delivery?

Under normal circumstances same-day deliveries for orders that are placed before 1:00 P.M. will be made between 4:00 P.M. and 6:00 P.M on the same day. In the event that traffic conditions or any other accidents delay delivery, our customer service representative will contact you to make alternative arrangements.

 

Q: If I accidentally provide the wrong shipping address, what will happen and how can this be resolved?

A: Please be careful when providing the delivery details for your order. It is your responsibility to ensure that the shipping information provided to us is correct and accurate. Unfortunately, GIFT SOMETHING PTE LTD cannot be held responsible for any failed deliveries that occur as a result of the following:

  • ·         The recipient’s unavailability at the specified delivery address within the specified delivery period
  • ·         An incorrect delivery address
  • ·         There is insufficient information about the recipient to complete the delivery
  • ·         The contact telephone number of the recipient is incorrect or invalid

If you realise that you have provided incorrect information, please contact Customer Support on +65 6280 2212 at least 48 hours in advance of the requested delivery time.

 

Q: What happens if delivery fails due to incorrect shipping addresses or contact information?

A: If products are not delivered as a result of the recipient’s unavailability or due to inaccurate delivery information, the purchaser will be required to meet all additional delivery charges. If the order involves perishable products, such as fresh fruits, beverage, food or any other perishable products, and delivery cannot be made on the same working day or the next working day, there will be a requirement to replace your entire order in order to ensure the highest quality products are delivered. The replacement will be charged at a 30% discount off the original price of the goods.

 

Q: What happens if delivery fails due to weather or traffic conditions?

A: Any fresh fruit, food, beverages or other perishable products that are undeliverable due to weather or traffic conditions will be redelivered to the same delivery location within 24 hours.

 

Q: What happens if the recipient is not available at the delivery address at the time of delivery?

A: If perishable products are not delivered as a result of the recipient’s unavailability or due to inaccurate delivery information, the purchaser will be required to meet any additional delivery charges. If redelivery of any gift hampers that contains fresh fruits, beverage, food or any other perishable products is not made on the same working day or the next working day, there will be a requirement to replace your order with a new gift in order to ensure the highest quality product. The replacement will be charged at a 30% discount off the original price of the goods.

 

Q: How can I track the progress of my order?

A: Customers can track the progress of their orders online at Gift Hampers Singapore. If you have any queries, please contact Customer Services on +65 6280 2212.

 

Q: Am I able to make changes to my order or request substitutions or amendments?

We are unable to provide any alterations or amendments for orders that are in the process of being prepared, already prepared and/or in transit.

Depending upon the alteration or amendments the Customer must pay for any additional fees and charges incurred.

In the event that the value of any replacement goods is lower than the value of the original product, the difference in value will not be refunded. Gift Hampers Singapore reserves the right to refuse order adjustment or amendments.

 

Q: Can I request delivery of gifts during weekends and public holidays?

A: Pre-ordered gifts can be delivered on weekends and public holidays including Christmas Day and Chinese New Year. However, we do not accept same-day delivery orders on these days.

 

Q: How do I know if Gift Hampers Singapore received my order?

A: You will receive email confirmation within one hour of placing your order that confirms we have received your request. If you have placed an order online and have not received an email, please call our Customer Services Hotline on +65 6280 2212.

 

Q: What areas do Gift Hampers Singapore deliver to?

A: City Suburbs

Ang Mo Kio, Bedok, Bishan, Boon Lay and Pioneer, Bukit Batok, Bukit Merah, Bukit Panjang, Bukit Timah, Central Catchment Area, Changi, Changi Airport, Chao Chu Kang, Clementi, Geylang, Hougang, Jurong East, Jurong West, Kallang, Mandai, Marina, Newton, Novena, Orchard, Outram, Palau Brani, Pasir Ris, Paya Lebar, Punggol, Queenstown, River Valley, Seletar, Seletar Airport, Sengkang, Serangoon, Simpang, Tampines, Tengah, Toa Payoh, Western Catchment Area, Yishun

Outer Suburbs

Marina Bay Sands, Sentosa, Sungei Kadut, Tuas, Woodlands

 

Q: What is the deadline for placing an order on Gift Hampers Singapore?

Free Delivery to the metropolitan areas within Singapore is arranged according to the following time schedule:

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Normal Item

Normal Items - City Suburbs

 

Time of placing Order (Singapore time)                                                           

Earliest delivery time (Singapore time)                                                           

Monday To Friday                           

Before 1:00 pm

After 4:00 pm same day

Before 5:00 pm

After 9:00 am the following day

After 5:00 pm

After 1:00 pm next working day

Saturday

Anytime

After 9:00 am next working day

Sunday

Before 5:00 pm
After 5:00 pm

After 9:00 am next working day
After 1:00 pm next working day

 

Normal Items - Outer Suburbs (Additional Delivery Charge: $15)

 

Time of placing Order 
(Singapore time)                                                                                                   

Earliest delivery time (Singapore time)                                                           

Monday To Friday                           

Before 5:00 pm

After 9:00 am the following day

After 5:00 pm

After 9:00 am the day after next working day

Saturday & Sunday

Anytime

After 9:00 am the day after next working day

Delivery Charge
Specific Time Delivery - $30
Urgent Delivery - $20 *Urgent Delivery is not available for Outer Suburbs.
Outer Suburbs Delivery - $15
*If you require delivery at a specific time and urgent delivery, please contact our Customer Service +65 6280 2212 for a special delivery quotation.

 

Pre-Order Items

Pre-Order Items - City Suburbs (Free Delivery)

 

Time of placing Order (Singapore time)                                                           

Earliest delivery time (Singapore time)                                                           

Monday To Thursday                         

Before 5:00 pm

After 9:00 am the day after next

After 5:00 pm

After 1:00 pm the day after next

Friday

Before 5:00 pm

After 5:00 pm

After 1:00 pm the following working day

After 1:00 pm the day after next working day

 Saturday & Sunday

Anytime

After 1:00 pm the day after next working day

 

Pre-Order Items - Outer Suburbs (Additional Delivery Charge: $15)

 

Time of placing Order (Singapore time)                                                           

Earliest delivery time (Singapore time)                                                           

Monday To Thursday                         

Before 5:00 pm

After 9:00 am the day after next

After 5:00 pm

After 1:00 pm the day after next

Friday

Before 5:00 pm

After 5:00 pm

After 1:00 pm the following working day

After 1:00 pm the day after next working day

 Saturday & Sunday

Anytime

After 1:00 pm the day after next working day

Delivery Charge
Outer Suburbs Delivery - $15
Specific Time Delivery - $30


*Urgent Delivery is not available for the Pre-order items
*If you require delivery at a specific time and urgent delivery, please contact our Customer Service +65 6280 2212 for a special delivery quotation. 

 

Seasonal Items

Seasonal Items - City Suburbs (Free Delivery)

 

Time of placing Order (Singapore time)                                                           

Earliest delivery time (Singapore time)                                                           

Monday To Friday                         

Before 5:00 pm

After 9:00 am the following day

After 5:00 pm

After 9:00 pm the day after next working day

Saturday

Anytime

After 9:00 am the following working day

Sunday

Before 1:00 pm

After 1:00 pm

After 9:00 am the following working day

After 9:00 am the day after next working day

 

Seasonal Items - Outer Suburbs (Additional Delivery Charge: $15)

 

Time of placing Order (Singapore time)                                                           

Earliest delivery time (Singapore time)                                                           

Monday To Friday                         

Before 1:00 pm

After 9:00 am the day after next

After 1:00 pm

After 9:00 pm the day after next working day

Saturday & Sunday

Anytime

After 9:00 am the day after next working day

Delivery Charge

Outer Suburbs Delivery - $15

*There is no time selection for seasonal items. We will arrange delivery at 9:00 am to 6:00pm.
*Specific Time Delivery & Urgent Delivery is not available for the Pre-order items
*If you require delivery at a specific time and urgent delivery, please contact our Customer Service +65 6280 2212 for a special delivery quotation.
Specific Time and Urgent Delivery is subject to capacity availabilty and cannot be guarantee. All final decisions lie with Gift Hampers SG. 

 

City Suburbs

Central

Alexandra,  Ayer Rajah, Balestier, Bartley, Bishan (Marymount, Sin Ming) Bukit Timah, Buona Vista (Holland Village, one-north, Ghim Moh), Chinatown (Clarke Quay, Kreta Ayer, Telok Ayer), Kent Ridge ,Kim Seng, Little India (Farrer Park Jalan Besar), MacPherson, Mount Faber, Mount Vernon, Museum, Newton, Novena, Orchard Road (Dhoby Ghaut, Emerald Hill, Tanglin), Outram, Pasir Panjang, Potong Pasir, Rochor-Kampong Glam (Bencoolen, Bras Basah, Bugis), Queenstown (Dover, Commonwealth), Raffles Place, River Valley, Singapore River, Southern Islands, Tanjong Pagar (Shenton Way), Telok Blangah (Bukit Chandu, Bukit Purmei, HarbourFront Keppel Radin Mas, Mount Faber), Tiong Bahru (Bukit Ho Swee, Bukit Merah), Toa Payoh (Bukit Brown, Caldecott Hill, Thomson), Whampoa (St. Michael's)

East

Aljunied, Bedok (Bedok Reservoir, Chai Chee, Kaki Bukit, Tanah Merah), East Coast, Eunos, Geylang, Joo Chiat, Katong, Kallang (Kallang Bahru, Kallang Basin, Tanjong Rhu, Mountbatten, Kolam Ayer, Old Airport, Lavender, Boon Keng), Kembangan, Pasir Ris (Elias, Lorong Halus, Loyang), Marine Parade, Paya Lebar, Siglap, Tampines (Simei), Ubi

North

Central Catchment Nature Reserve, Kranji, Lentor, Lim Chu Kang (Neo Tiew, Sungei Gedong), Mandai Sembawang (Canberra, Gambas), Senoko, Simpang,  Yishun (Chong Pang)

North-East

Ang Mo Kio( Cheng San, Chong Boon, Kebun Baru, Teck Ghee, Yio Chu Kang), Hougang (Defu, Kovan), Lorong Chuan, Punggol (Punggol Point, Punggol New Town) Seletar, Sengkang (Sengkang New Town, Rivervale, Compassvale (Buangkok), Anchorvale, Fernvale, Jalan Kayu), Serangoon (Serangoon Gardens, Serangoon North)

West

Boon Lay (Tukang, Liu Fang, Samulun, Shipyard), Bukit Batok (Bukit Gombak, Hillview, Guilin, West, East), Bukit Panjang Choa, Chu Kang (Yew Tee), Clementi (Toh Tuck, West Coast, Pandan), Jurong East (Toh Guan, International Business Park, Teban Gardens, Penjuru, Yuhua, Jurong Regional Centre, Lake, River. Port), Jurong West (Hong Kah, Taman Jurong, Bulim, Boon Lay Place, Chin Bee, Yunnan, Central, Kian Teck, Safti), Pioneer (Joo Koon, Gul Circle, Pioneer Sector), Tengah, Western Water Catchment (Murai, Sarimbun)

 

Outer Suburbs

Marina Bay (Esplanade, Marina Bay Sands, Marina Centre, Marina East, Marina South)

Changi (Changi Bay, Changi East, Changi Village)

Tuas (Wrexham, Promenade, Soon Lee, Tuas South)

Sungei Kadut

Woodlands (Admiralty, Innova, Marsiling, Woodgrove)

Sentosa

 

Q: Do you offer corporate accounts?

A: We offer corporate accounts to regular volume corporate customers only. Please contact our Customer Services Hotline on +65 6280 2212 if you would like further information.