Delivery Frequently Asked Questions

Delivery Frequently Asked Questions

Q:When can I expect to have my hampers delivered?

A:We use this time schedule to arrange free delivery within Singapore’s metropolitan locations:

You can track your order at our customer hotline: +65 6280 2212 or email to hello@gifthampers.com.sg.

Free Delivery to the metropolitan areas within Singapore is arranged according to the following time schedule:

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Normal Items

Normal Items - City Suburbs

 

Time of placing Order (Singapore time)                                                       

Earliest delivery time (Singapore time)                                                           

Monday To Friday                                

Before 1:00 pm

After 4:00 pm same day

Before 5:00 pm

After 9:00 am the following day

After 5:00 pm

After 1:00 pm next working day

Saturday

Anytime

After 9:00 am next working day

Sunday

Before 5:00 pm
After 5:00 pm

After 9:00 am next working day
After 1:00 pm next working day

 

Normal Items - Outer Suburbs (Additional Delivery Charge: $15)

 

Time of placing Order                                                                                       
(Singapore time)                                            

Earliest delivery time (Singapore time)                                                           

Monday To Friday                               

Before 5:00 pm

After 9:00 am the following day

After 5:00 pm

After 9:00 am the day after next working day

Saturday & Sunday

Anytime

After 9:00 am the day after next working day

Delivery Charge
Specific Time Delivery - $30
Urgent Delivery - $20 *Urgent Delivery is not available for Outer Suburbs.
Outer Suburbs Delivery - $15
*If you require delivery at a specific time and urgent delivery, please contact our Customer Service +65 6280 2212 for a special delivery quotation.

 

Pre-Order Items

Pre-Order Items - City Suburbs (Free Delivery)

 

Time of placing Order (Singapore time)                                                           

Earliest delivery time (Singapore time)                                                           

Monday To Thursday                         

Before 5:00 pm

After 9:00 am the day after next

After 5:00 pm

After 1:00 pm the day after next

Friday

Before 5:00 pm

After 5:00 pm

After 1:00 pm the following working day

After 1:00 pm the day after next working day

 Saturday & Sunday

Anytime

After 1:00 pm the day after next working day

 

Pre-Order Items - Outer Suburb (Additional Delivery Charge: $15)

 

Time of placing Order (Singapore time)                                                           

Earliest delivery time (Singapore time)                                                           

Monday To Thursday                         

Before 5:00 pm

After 9:00 am the day after next

After 5:00 pm

After 1:00 pm the day after next

Friday

Before 5:00 pm

After 5:00 pm

After 1:00 pm the following working day

After 1:00 pm the day after next working day

 Saturday & Sunday

Anytime

After 1:00 pm the day after next working day

Delivery Charge
Outer Suburbs Delivery - $15
Specific Time Delivery - $30
*Urgent Delivery is not available for the Pre-order items
*If you require delivery at a specific time and urgent delivery, please contact our Customer Service +65 6280 2212 for a special delivery quotation.

 

Seasonal Items

Seasonal Items - City Suburbs (Free Delivery)

 

Time of placing Order (Singapore time)                                                           

Earliest delivery time (Singapore time)                                                           

Monday To Friday                               

Before 5:00 pm

After 9:00 am the following day

After 5:00 pm

After 9:00 pm the day after next working day

Saturday

Anytime

After 9:00 am the following working day

Sunday

Before 1:00 pm

After 1:00 pm

After 9:00 am the following working day

After 9:00 am the day after next working day

 

Seasonal Items - Outer Suburbs (Additional Delivery Charge: $15)

 

Time of placing Order (Singapore time)                                                           

Earliest delivery time (Singapore time)                                                           

Monday To Friday                         

Before 1:00 pm

After 9:00 am the day after next

After 1:00 pm

After 9:00 pm the day after next working day

Saturday & Sunday

Anytime

After 9:00 am the day after next working day

Delivery Charge
Outer Suburbs Delivery - $15

*There is no time selection for seasonal items. We will arrange delivery at 9:00 am to 6:00pm.
*Specific Time Delivery & Urgent Delivery is not available for the Pre-order items
*If you require delivery at a specific time and urgent delivery, please contact our Customer Service +65 6280 2212 for a special delivery quotation.
Specific Time and Urgent Delivery is subject to capacity availabilty and cannot be guarantee. All final decisions lie with Gift Hampers SG. 

 


 

City Suburbs

Central

Alexandra,  Ayer Rajah, Balestier, Bartley, Bishan (Marymount, Sin Ming) Bukit Timah, Buona Vista (Holland Village, one-north, Ghim Moh), Chinatown (Clarke Quay, Kreta Ayer, Telok Ayer), Kent Ridge ,Kim Seng, Little India (Farrer Park Jalan Besar), MacPherson, Mount Faber, Mount Vernon, Museum, Newton, Novena, Orchard Road (Dhoby Ghaut, Emerald Hill, Tanglin), Outram, Pasir Panjang, Potong Pasir, Rochor-Kampong Glam (Bencoolen, Bras Basah, Bugis), Queenstown (Dover, Commonwealth), Raffles Place, River Valley, Singapore River, Tanjong Pagar (Shenton Way), Telok Blangah, Tiong Bahru (Bukit Ho Swee, Bukit Merah), Toa Payoh (Bukit Brown, Caldecott Hill, Thomson), Whampoa

East

Aljunied, Bedok (Bedok Reservoir, Chai Chee, Kaki Bukit, Tanah Merah), East Coast, Eunos, Geylang, Joo Chiat, Katong, Kallang (Kallang Bahru, Kallang Basin, Tanjong Rhu, Mountbatten, Kolam Ayer, Old Airport, Lavender, Boon Keng), Kembangan, Pasir Ris (Elias, Lorong Halus, Loyang), Marine Parade, Paya Lebar, Siglap, Tampines (Simei), Ubi

North

Central Catchment Nature Reserve, Kranji, Lentor, Lim Chu Kang (Neo Tiew, Sungei Gedong), Mandai Sembawang (Canberra, Gambas), Senoko, Simpang, Yishun (Chong Pang)

North-East

Ang Mo Kio(Cheng San, Chong Boon, Kebun Baru, Teck Ghee, Yio Chu Kang), Hougang (Defu, Kovan), Lorong Chuan, Punggol (Punggol Point, Punggol New Town), Seletar, Sengkang (Sengkang New Town, Rivervale, Compassvale (Buangkok), Anchorvale, Fernvale, Jalan Kayu), Serangoon (Serangoon Gardens, Serangoon North)

West

Boon Lay, Bukit Batok, Bukit Panjang, Choa, Chu Kang, Clementi, Jurong East, Jurong West, Pioneer

 

Outer Suburbs

Marina Bay (Esplanade, Marina Bay Sands, Marina Centre, Marina East, Marina South)

Changi (Changi Airport, Changi Bay, Changi East, Changi Village)

Tuas (Wrexham, Promenade, Soon Lee, Tuas South)

Sungei Kadut

Woodlands (Admiralty, Innova, Marsiling, Woodgrove)

Sentosa

 

**Due to limitations and restrictions, we are not able to make deliveries to the following areas in Singapore: 

Jurong Island

ST Kinetics

Shipyards

Singapore Prison Quarters

SATS Inflight Catering

Army Camps

Seletar Aerospace

Off Shore Areas eg. Pulau Ubin, Pulau Tekong, Southern Island and Lazarus Island

 


 

Q:Can I have my gift hamper delivered at a specific time?

A:You may choose a specific delivery time preference unless you require same-day arrival. We do require that you provide this time at least 24 hours in advance. You may contact us with your request via our Customer Service line at +65 6280 2212. We can accommodate most requests with at least 24 hours to plan.

Occasionally, traffic conditions or severe weather can delay a delivery. If this is the case with your Gift Hampers Singapore order, one of our customer service representatives will call or email you to let you know.

Customers should also take note that setting up a specific delivery time or location may require an additional fee for transportation. Gift Hampers Singapore will bill customers for these fees.

 

Q:Can I have my gift delivered on the same day?

A:We can typically deliver gift hampers on the same day if the order is placed before 9:30 a.m. Any order made during this time will be made between 4 and 6 p.m. If traffic or weather conditions delay your delivery, one of our customer service representatives will call you so that you can make other plans for delivery.

 

Q:What happens if I provide the incorrect delivery address?

A:We hope that you will be cautious when you provide your delivery details when you make an order, and we encourage you to ensure that your information is accurate. Unfortunate, Gift Hampers Singapore is not responsible for deliveries that fail for any of the following reasons:

-          The recipient was not available to accept the package within the designated time period

-          We received an incorrect address

-          There is not enough information to complete delivery at the desired address

-          We were unable to confirm the contact phone number of the recipient

If at any point you realize that you have given us the wrong contact information, please get in touch with us as soon as possible via phone. We are available at +65 6280 2212.

If you do not get in touch with us within 48 hours of delivery, there is a chance that your gift will not be delivered. You may be required to pay additional delivery charges, and your gift hamper will be delivered within the next 24 hours.

 

Q:What if my gift is deemed undeliverable due to weather or traffic?

A:In these instances, your item will be redelivered within 24 hours at no additional cost.

 

Q:What if my gift is not deliverable and it contains perishable goods?

A:Many of our gift hampers include perishable products, and the recipient’s lack of availability could influence the quality of our products. The purchaser will be required to pay for delivery fees for the same or next business day; however, we will charge 70% of the total price for the goods that have perished if it takes longer.

 

Q:How do I track my order after I make a purchase? 

A:You will be able to track your order online at our website, gifthampers.com.hk. You can also call us via +65 6280 2212 for more information about your purchase.

 

Q:Do you deliver items on weekends and holidays?

A:Yes, we do deliver items that have been pre-ordered during weekends and holidays – even on major holidays like Chinese New Year, Valentine's Day, Mother's Day, Mid-Autumn Festival and Christams! Unfortunately, we are not able to accept same-day deliveries for holidays and weekends.

 

Q:In what areas of Singapore does Gift Hampers Singapore deliver?

A:At this time, we only offer delivery to Singapore; however, we intend to expand our business to different regions to meet customer needs around the world.

 

Q:Is it possible to have a gift hamper delivered to a specific location at a specific time?

A:Yes, we charge an additional $160 fee for specific delivery times. We encourage you to get in touch with our customer service representatives at +65 6280 2212 if you have a request.

 

Q:What if I would like to arrange delivery on public holiday (e.g. CNY, Easter, Mid-Autumn Festival, Chirstmas Holiday,etc.)?

A:You are required to place the order before the first day (before 4p.m.) of the public holiday, Orders received during public holiday will be delivered after the public holiday.