Delivery Frequently Asked Questions
Gift Hampers Singapore treats every customer as an individual. We respect the fact that every customer has unique needs and may have different questions and concerns. On this page we have answered some of the common questions that we often receive. However, if there are any areas that we have not covered, please contact our Customer Services Hotline on +65 6280 2212, and they will be happy to help.
Q: What currency does Gift Hampers Singapore use?
A: All of the prices displayed on Gift Hampers Singapore are in Singapore dollars unless stated otherwise.
Q: What happens if I hold a credit card that is not accepted by Gift Hampers Singapore, how can I pay?
A: If your credit card is not mentioned in our list of accepted payment methods and you do not have a PayPal account, please contact our Customer Service Team on +65 6280 2212 or email hello@gifthampers.com.sg. Our representatives will be happy to assist you to purchase goods using an alternative payment method.
Q: Is the information I provide to Gift Hampers Singapore during the purchase process secure?
A: All of the information that you send us during the purchase process is encrypted. Our site uses reCAPTCHA to protect against automated access to our information and any user who attempts to view data will be presented with encrypted data that is beyond recognition.
Q: How can I cancel an order that has been placed on Gift Hampers Singapore?
A: If you wish to cancel an order that contains any fruits, gourmet, beverages and other perishable items, you must do so at least 48 hours prior to the requested delivery time. If your cancellation request of an order is received less than 48 hours prior to the proposed delivery, you will be charged S$18 to cover our administrative costs. In the event that fruit, gourmet, beverages, other products, packaging material and any other items have already been purchased, the order cannot be cancelled and you will be required to pay the full value of the original order. If you wish to cancel any non-perishable purchases, you must do so at least 24 hours in advance of the proposed delivery time. Cancellations received less than 24 hours of the delivery time will be subject to a case-by-case basis.
To cancel an order, you should call the Customer Services hotline at +65 6280 2212 or email hello@gifthampers.com.sg, providing details of the order number.
Q: Are you able to deliver during specific delivery times?
A: If you do not require same-day delivery of products, you can select your preferred delivery time. However, 24 hours’ advance notice is required. If the requested gift must be delivered within a specific period of time or within a narrow timeframe, you should contact Customer Support on +65 6280 2212 at least 24 hours in advance of the proposed delivery to check with us first. Our special delivery* quotation will include a minimum charge of $30.
In the event that traffic conditions or any other accidents delay delivery, one of our Customer Service Representatives will contact you. If specific delivery times or locations require an additional transportation fee, this will be billed to you. For any delivery enquiries, please contact our Customer Service Hotline on +65 6280 2212.
*Please note that such special deliveries are subject to availability.
Q: Do you offer same-day delivery?
Under normal circumstances, same-day delivery for orders that are placed before 11:00 am will be made between 2:30pm to 6:00pm on the same day. In the event that traffic conditions or any other accidents delay delivery, our Customer Service Representative will contact you to make alternative arrangements. Please refer to our delivery schedule for more details.
Q: If I accidentally provided the wrong delivery address, what will happen and how can this be resolved?
A: Please be careful when providing the delivery details for your order. It is your responsibility to ensure that the delivery information provided to us is correct and accurate. Unfortunately, Gift Collective Pte Ltd cannot be held responsible for any failed deliveries that occur as a result of the following:
- The recipient’s unavailability at the specified delivery address within the specified delivery period
- An incorrect delivery addresses
- There is insufficient information about the recipient to complete the delivery
- The contact telephone number of the recipient is incorrect or invalid
If you realise that you have provided incorrect information, please contact Customer Support on +65 6280 2212 at least 48 hours in advance of the requested delivery time.
Q: What happens if delivery fails due to incorrect delivery addresses or contact information?
A: If the products are not delivered as a result of the recipient’s unavailability or due to inaccurate delivery information, the purchaser will be required to meet all additional delivery charges. If the order involves perishable products, such as fresh fruits, beverages, gourmet or any other perishable products, and delivery cannot be made on the same working day or the next working day, there will be a requirement to replace your entire order in order to ensure the highest quality products are delivered. The replacement will be charged at a 30% discount off the original price of the goods.
Q: What happens if delivery fails due to weather or traffic conditions?
A: Any fresh fruit, gourmet, beverages or other perishable products that are undeliverable due to weather or traffic conditions will be redelivered to the same delivery location within 24 hours.
Q: What happens if the recipient is not available at the delivery address at the time of delivery?
A: If perishable products are not delivered as a result of the recipient’s unavailability or due to inaccurate delivery information, the purchaser will be required to meet any additional delivery charges. If redelivery of any gift hampers that contains fresh fruits, beverages, gourmet or any other perishable products is not made on the same working day or the next working day, there will be a requirement to replace your order with a new gift in order to ensure the highest quality product. The replacement will be charged at a 30% discount off the original price of the goods.
Q: How can I track the progress of my order?
A: Customers can track the progress of their orders online at Gift Hampers Singapore. If you have any queries, please contact Customer Services on +65 6280 2212.
Q: Am I able to make changes to my order or request substitutions or amendments?
We are unable to provide any alterations or amendments for orders that are in the process of being prepared, already prepared and/or in transit.
Depending upon the alteration or amendments, the Customer must pay for any additional fees and charges incurred.
In the event that the value of any replacement goods is lower than the value of the original product, the difference in value will not be refunded. Gift Hampers Singapore reserves the right to refuse order adjustment or amendments.
Q: Can I request delivery of gifts during weekends and public holidays?
A: Unfortunately, we do not deliver on Sunday or public holidays. Please refer to our delivery schedule for more details.
Q: How do I know if Gift Hampers Singapore received my order?
A: You will receive an email confirmation after your order has been placed to confirm that we have received your request. If you have placed an order online and have not received an email, please call our Customer Services Hotline on +65 6280 2212.
Q: Where does Gift Hampers Singapore deliver?
A: At this point in time, we are only able to deliver within Singapore. However, we will soon expand our business to different regions and cities to meet the needs of customers beyond the Singapore borders.
Q: When should I make my order with Gift Hampers Singapore?
A: This schedule should help you determine when you should place your order:
Monday – Friday:
|
Order Time |
Delivery Time |
|
Before 11:00am |
Afternoon Delivery |
|
Between 11:01am - 4:00pm |
Night Delivery |
|
Between 4:01pm - 5:00pm |
Next Working Day |
|
After 5:01pm |
Next Working Day |
Saturday:
|
Order Time |
Delivery Time |
|
Before 11:00am |
Afternoon Delivery |
|
Between 11:01am - 1:00pm |
Next Working Day |
|
After 1:01pm |
Next Working Day |
Sunday/Public Holiday:
|
Order Time |
Delivery Time |
|
Anytime |
Next Working Day |
Q: Do you offer corporate accounts?
A: We offer corporate accounts to regular volume corporate customers only. Please contact our Customer Services Hotline on +65 6280 2212 if you would like further information.
Q: Do you have a Data Privacy Concern?
You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
Email to hello@gifthampers.com.sg or call +65 62802212